ICT OPS Specialist
ICT OPS Specialist
Based at Head Office
Corporate Services Division
Total Guaranteed Package: R824 936.83 – R1 105 429.84
Minimum Qualifications:
• Bachelor Degree or B. Tech Computer Science, or Information Technology or equivalent
• Microsoft Certified System Engineer (MCSE)
Preferred Qualifications:
• Honours Degree in Information Technology or Computer Science
Minimum Experience:
• Five (5) years of recent experience with installing, upgrading, configuring and managing Microsoft Windows, Exchange, SQL, Microsoft Azure
• 5 years’ experience in managing ICT Infrastructure Projects
• 3 years’ experience in supporting VOIP Telephone system
• 3 years’ experience supervising IT staff
• 5 years’ experience in developing and executing IT Disaster Recovery and Backup Plan
• 5 years’ experience in configuring, supporting and administering Local and Wide Area Network
• 5 years’ experience in System administration and User Account Management
• 5 years’ experience in supporting datacentres
Key Outputs:
Reporting to the ICT Manager, the employee will:
• Manage Amatola Water ICT Infrastructure to ensure maximum reliability and Return on Investment (ROI) while supporting business objectives
• Review ICT Infrastructure trends and Amatola Water business needs and objectives and suggest improvements for the benefit of Amatola Water
• Investigate, analyse and recommend standard specifications for hardware and software and ensure that these are upheld
• Manage ICT Operational staff to ensure efficient support is provided to all Amatola Water computer users
• Ensure that the ICT Department provides prompt and efficient technical support to staff
• Establish internal Service Level Agreements and ensure the achievement of these by the operational staff
• Take the necessary steps to ensure Business Continuity, Data Security and appropriate Disaster Recovery processes are in place
• Regularly review and update the disaster recovery plan
• Ensure that backups are done regularly and are successful in-line with the Disaster Recovery Plan
• Ensure the training of end-users on standard products, aligned with HR, to increase efficiency and development of Amatola Water staff
• Coordinate with Supervisors, Human Resources and Information Technology staff to identify the ICT training needs within Amatola Water
• Review the assessment of ICT literacy within Amatola Water and oversee the implementation of necessary initiatives to
• Manage all resources of the unit
• Motivate and develop staff including setting KPI’s for performance contracts and conducting performance reviews
• Allocate work according to expertise and developmental needs
• Risk Management, IT Strategy, Policy and Budget development and implementation
• Develop, review and keep up-to-date the relevant policies and procedures
• Ensure that policies and procedures are implemented correctly
• Develop the relevant IT portions of corporate documents such as annual reports and business plans
Other requirements needed:
• Computer literacy
• Valid unendorsed driver’s license
• Communication skills
• Motivational skills
If you have not heard from us within 60 days after the closing date, you may regard your application as unsuccessful. These appointments will be finalized in accordance with Amatola Water’s Employment Equity Plan and Recruitment Policy. Preference will be given to suitably qualified persons from designated groups. Amatola Water reserves the right not to make appointments. Lobbying of members of the Board and/ or the Executive/ Management and Supervisors to treat any application, at any level, more favorably than any other for the same vacancy, will disqualify a candidate from selection. Applicants to submit a detailed CV, certified copies of academic certificates Driver’s licence & ID copy not older than 6 months and two most recent and relevant references, failure to submit the required documents will render your application unsuccessful. CV’s to be Hand Delivered at No. 6 Lancaster Road Vincent Amatola Water, or telephone (043)7073700 or e-mail recruitment@amatolawater.co.za. Closing date: 30 November 2023.
